Product Support & Sales Rep (ME)

*Introduction: * Komatsu South Africa has an amazing opportunity in the Operations division at our Grootegeluk branch, for a Product Support and Sales Representative that provides expert technical advice to customers in supporting Komatsu mining products. The successful candidate must have a minimum of 4 years working experience as a Millwright and specific experience servicing and maintaining Komatsu Electric Wheel Loaders (WE1850/2350). *Qualifications:* * Millwright Trade Certificate * Medium Voltage Certificate (an advantage) *Experience* * A minimum of 4 or more years’ post trade experience in the earthmoving industry working Electric Drive Trucks / Hydraulic & Electric Rope Shovels / Wheel Loaders. * A minimum of 2 years’ supervisory experience (an advantage) * Machine Operator License (an advantage) * Komatsu product knowledge *Specific knowledge requirements* * SAP Quoting * MS Office * CSS Portal KMG * EPQ Care * Komtrax *Summary description of the role: * * *Safety Observations* - Identify and report safety-related defects. * *Fleet Health Monitoring* - Monitor fleet condition, reliability trends, and component health. * *KomServ Inspections* - Conduct scheduled inspections and condition assessments. * *Equipment Condition Reports *- Compile, issue, and review reports with recommendations. * *Photo Reporting* - Capture and document defects and failures. * *Technical Support* - Provide OEM technical guidance and troubleshooting support. * *Failure Analysis* - Assist with RCFA and identify root causes. * *Maintenance Planning* - Recommend maintenance strategies and component interventions. * *Planned Maintenance* - Monitor PM compliance and advise improvements. * *Component Life Management* - Monitor component health and predict replacement requirements. * *Warranty Support* - Identify opportunities and compile warranty documentation. * *OEM Liaison* - Escalate technical issues to Komatsu factory support. * *Product Improvement Programs* - Communicate OEM campaigns and upgrades. * *Parts Forecasting *- Recommend critical parts requirements. * *Reliability Improvement* - Drive continuous improvement initiatives and recommendations. * *Artisan & Operator Coaching* - Provide technical guidance and best-practice recommendations. * *Performance Reporting* - Issue daily, weekly, and monthly reports. * *Customer Satisfaction* - Maintain Komatsu customer relationship and communication. Application Question(s): * Which machines you have experience in troubleshooting, servicing and maintaining? Education: * Certificate (Required) Experience: * servicing and maintaining heavy earth moving equipment : 4 years (Required) License/Certification: * driver's license (Required) Work Location: In person